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tel: +86 18961535237
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email: sales@xivitech.com
Technical Support
At XIVI, we take a customer-first service approach and provide engineering-led support across the full product lifecycle—from requirements review and integration guidance to delivery, commissioning, and long-term maintenance.
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Pre-sales Engineering Support
Requirements-driven support before delivery.
We work closely with customers to clarify application requirements and provide practical selection and integration recommendations.
Highlights
- Application consultation and solution proposal
- Technical Q&A and selection guidance
- Technical specifications, interface documents and SOP guidance (as required)
- Training support (upon request)
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Delivery Assurance & Project Collaboration
Standardized delivery processes to ensure consistent quality.
We follow structured manufacturing, verification and project communication practices to support reliable delivery and stable performance.
Highlights
- Standardized production and quality control workflow
- Customization evaluation and lead-time coordination
- Project-based communication to track milestones and deliverables
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Technical Support (Remote First)
Fast, expert support to minimize downtime.
Our engineers provide remote diagnosis and troubleshooting to help keep your systems running smoothly.
Key Points
- Responsive support via email, online meetings and remote tools
- Remote diagnosis and troubleshooting to reduce downtime
- One-on-one support from experienced engineers
- Electromechanical, software and system integration assistance
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On-site Support (Upon Request)
Flexible field support based on project needs and location.
On-site service can be arranged for commissioning, installation support and complex troubleshooting, where applicable.
Key Points
- Installation and commissioning support (where applicable)
- On-site troubleshooting for complex issues
- Operator and maintenance training (upon request)
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Spare Parts & Maintenance
Keeping critical components ready to minimize downtime.
We support long-term reliability through spare parts planning and preventive maintenance options.
Key Points
- Spare parts planning and supply support
- Preventive maintenance and on-demand service options
- Maintenance guidance to improve long-term reliability
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Documentation & Resources
Clear documentation to support integration and daily operation.
Key Points
- Product datasheets and manuals
- Technical protocols/specifications and interface documents
- SOPs for installation, operation and maintenance
- Training materials and tutorial videos
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Service Coverage (Building & Expanding)
Expanding support coverage through remote service and regional partners.
We are building service coverage across key markets as our global business grows.
Key Points
- Expanding coverage across Asia-Pacific, North America, Europe and other key regions
- Regional partners to improve responsiveness (where available)
- Scalable model combining remote support and local coordination
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